Returns Policy

I'll create a comprehensive returns policy for Tune Cycles that incorporates all the key points you've specified. Here's a professional returns policy that aligns with your brand:

Tune Cycles Returns Policy

Geographic Coverage

This returns policy applies to all purchases made within Australia only.

Returns & Exchanges Overview

At Tune Cycles, we stand behind the quality of our products and want you to be completely satisfied with your purchase. We accept both returns and exchanges for defective and non-defective products, subject to the terms outlined below.

What We Accept:

  • Returns: Both defective and non-defective products
  • Exchanges: Product exchanges for size, color, or alternative items
  • Product Condition: New products only (unused, in original packaging)
  • Return Window: 365 days from date of purchase

Return Process & Requirements

Eligibility Criteria:

  • Products must be in new, unused condition
  • Original packaging and all accessories must be included
  • Proof of purchase (receipt or order confirmation) required
  • Products must be returned within 365 days of purchase date

Return Method:

  • By Mail Only: All returns must be shipped to our facility
  • Return Shipping: Customer is responsible for return shipping costs and providing return label
  • Address: Tune Cycles, 54/76B Edinburgh Road, Marrickville, NSW 2204

Fees & Processing:

  • Restocking Fee: 20% of the product price applies to all returns (excluding defective items)
  • Refund Processing Time: 10 business days from receipt of returned item
  • Refund Method: Original payment method

Defective Products

For defective or damaged products:

  • No restocking fee applies
  • Manufacturer warranty may apply (12 months to lifetime depending on product)
  • Contact us immediately at +61 468 886 330 for expedited processing

Non-Returnable Items

  • Used or damaged products
  • Products returned after 365-day window
  • Custom-built wheels or specially ordered items
  • Items without original packaging

How to Initiate a Return

  1. Contact Us: Email or call +61 468 886 330 to request return authorization
  2. Receive Instructions: We'll provide return instructions and authorization number
  3. Package Securely: Include all original packaging, accessories, and proof of purchase
  4. Ship to Us: Use a trackable shipping method at your expense
  5. Processing: Allow 10 business days for refund processing after we receive your return

Contact Information

For questions about returns or to initiate a return:

  • Phone: +61 468 886 330
  • Address: 54/76B Edinburgh Road, Marrickville, NSW 2204
  • ABN: 84 611 693 513

Additional Notes

  • This policy is subject to Australian Consumer Law
  • Manufacturer warranties apply separately to this returns policy
  • We reserve the right to refuse returns that don't meet our criteria
  • For ongoing support after service, please contact us if any issues persist